KEBERKESANAN PELAKSANAAN NILAI BEKERJASAMA DALAM SISTEM PENGURUSAN KUALITI PATUH SYARI'AH (MS1900:2014) DI IPTS MALAYSIA DALAM KONTEKS KEPUASAN BEKERJA

[EFFECTIVENESS OF THE IMPLEMENTATION OF TEAMWORK IN SHARIAH-BASED QUALITY MANAGEMENT SYSTEM (MS1900: 2014) AT MALAYSIAN PRIVATE HIGHER INSTITUTION FROM JOB SATISFACTION CONTEXT]

Abstract

Abstrak: Pelaksanaan Sistem Pengurusan Kualiti (SPK) di seluruh dunia masih berpaksikan amalan dari Barat yang hanya menitikberatkan impak secara luaran sahaja. Dewasa kini, pelaksanaan SPK bukan lagi menekankan aspek output produk atau perkhidmatan yang berkualiti semata-mata, tetapi juga menekankan kesannya kepada aspek dalaman atau elemen insaniah secara holistik. Sehubungan itu, pelaksanaan SPK Islam mula diperkenalkan dalam organisasi dalam negara dan yang menjadi jurang permasalahannya adalah setiap organisasi cuba melaksanakannya secara terasing dengan pendekatan masing-masing. Justeru, penulisan ini meneroka secara lebih mendalam berkenaan keberkesanan pelaksanaan nilai murni bekerjasama dalam SPK Patuh Syariah (MS1900:2014) oleh organisasi yang berjaya memperoleh persijilannya. Kajian ini menggunakan metodologi kuantitatif dengan kaedah edaran borang soal selidik kepada responden dalam IPTS yang dikaji. Secara dasarnya, hasil kajian ini dapat melahirkan satu lagi kajian empirikal bagi MS1900 agar nilai-nilai murni yang patuh syariah iaitu nilai bekerjasama mampu diamalkan oleh setiap individu dalam organisasi dan seterusnya membentuk organisasi cemerlang duniawi dan ukhrawi.

Abstract: The implementation of a Quality Management System (QMS) around the world is still centered on practices from the West that only focus on external impact only. Nowadays, the implementation of QMS is no longer emphasizes on the output aspect of quality products or services alone, but also emphasizes its impact on the internal aspects or softfactors holistically. In this regard, the implementation of Islamic QMS was first introduced in organizations in the country and the problem gap is that each organization tries to implement it separately with their respective approaches. Thus, this article is to explore in more depth about the effectiveness of the implementation of teamwork in Shariah-Based QMS (MS1900: 2014) by organizations that have successfully obtained its certification. This study uses a quantitative methodology with survey method with selected respondents in the Malaysian Private Higher Institution. Basically, the results of this study can produce another empirical study for MS1900, so that the noble values which are Shariah compliant, namely the value of teamwork can be practiced by every individual in any organization and can create an excellent organization in this world and hereafter.